Provider Training

UnitedHealthcare Dental is proud to offer UHC On Air, your source for live and on-demand video broadcast created specifically for UnitedHealthcare Dental providers! Find in-depth program information and meaningful updates 24/7 by logging into your UnitedHealthcare Dental provider portal from any device.

Get instant, on-demand access to UHC On Air content you want as a provider:

  • Educational video resources and training materials, including information on:
    • Medically necessary covered dental services
    • UnitedHealthcare Dental’s quality assurance and performance improvement (QAPI) program
    • Referrals made by main dentists, including in network and out of network referrals
    • Cost-sharing obligations for CHIP members, limitations on medically necessary covered dental services, Value Added Services, and prohibitions on balance-billing members for medically necessary covered dental services
    • Cultural Competency
    • Texas Health Steps (THSteps) dental benefits and the necessity of documentation of services qualifying for reimbursement
    • Texas Health and Human Services’ (HHSC) Medical Transportation Program services
    • The importance of updating contact information to ensure accurate Provider directories and the online Provider lookup
    • UnitedHealthcare’s process for acceleration of THSteps dental services for Farmworker Child(ren) enrolled in Medicaid
    • Missed appointment referrals and assistance provided by the THSteps Outreach and Informing Unit for Medicaid members
    • HHSC policies related to retaliation against providers
    • HHSC Complaint and Appeal processes
    • Claims processing and policies
    • Your responsibility to report Fraud, Waste and Abuse, including how and where to make reports.
  • Content specifically for onboarding new dentists
  • Up-to-date operational and clinical policy information
  • Market-specific programs
  • Provider advocate profiles

As a provider serving CHIP and Children’s Medicaid members with UnitedHealthcare Dental, there are a number of required courses you must complete within 30 days of the completion of your credentialing. Those required courses are:

  • ADA Code Changes, Specialty Training and Medically Necessary Dental Services
  • After Hours Care
  • Cultural Competency
  • Texas Health Steps and Farmworker Child
  • Fraud Waste and Abuse
  • HHSC Policies
  • HHSC Medical Transport Program
  • Contract Relevant Requirements
  • Servicing Special Needs Members
  • UnitedHealthcare’s Policies and Procedures for Referrals
  • UnitedHealthcare’s Quality Assurance and Performance Improvement Program
Access UHC On Air!