Provider Training

UnitedHealthcare Dental is proud to offer Provider Online Academy, your source for live and on-demand video broadcast created specifically for UnitedHealthcare Dental providers! Find in-depth program information and meaningful updates 24/7 by logging into your UnitedHealthcare Dental provider portal from any device.

Get instant, on-demand access to Provider Online Academy content you want as a provider:

• Educational video resources and training materials, including information on:
  • Medically necessary covered dental services
  • UnitedHealthcare Dental’s quality assurance and performance improvement (QAPI) program
  • Referrals made by main dentists, including in network and out of network referrals
  • Cost-sharing obligations for CHIP members, limitations on medically necessary covered dental services, Value Added Services, and prohibitions on balance-billing members for medically necessary covered dental services
  • Cultural Competency
  • Texas Health Steps (THSteps) dental benefits and the necessity of documentation of services qualifying for reimbursement
  • Texas Health and Human Services’ (HHSC) Medical Transportation Program services
  • The importance of updating contact information to ensure accurate Provider directories and the online Provider lookup
  • UnitedHealthcare’s process for acceleration of THSteps dental services for Farmworker Child(ren) enrolled in Medicaid
  • Missed appointment referrals and assistance provided by the THSteps Outreach and Informing Unit for Medicaid members
  • HHSC policies related to retaliation against providers
  • HHSC Complaint and Appeal processes
  • Claims processing and policies
  • Your responsibility to report Fraud, Waste and Abuse, including how and where to make reports.
• Content specifically for onboarding new dentists
• Up-to-date operational and clinical policy information
• Market-specific programs
• Provider advocate profiles

As a provider serving CHIP and Children’s Medicaid members with UnitedHealthcare Dental, there are a number of required courses you must complete within 30 days of the completion of your credentialing. Those required courses are:

• ADA Code Changes, Specialty Training and Medically Necessary Dental Services
• After Hours Care
• Cultural Competency
• Texas Health Steps and Farmworker Child
• Fraud Waste and Abuse
• HHSC Policies
• HHSC Medical Transport Program
• Contract Relevant Requirements
• Servicing Special Needs Members
• UnitedHealthcare’s Policies and Procedures for Referrals
• UnitedHealthcare’s Quality Assurance and Performance Improvement Program

Access Provider Online Academy