UnitedHealthcare Dental

Frequently Asked Questions

►   ▼   How do I join the UnitedHealthcare Dental Provider Network?

►   ▼   How do I contact UnitedHealthcare Dental if I have questions or need help?

To contact UnitedHealthcare Dental, please email: tx_medicaid_chip_providers@uhc.com or call our Provider Customer Service line at 1-800-527-1764.

►   ▼   How do I submit claims, pre-authorizations, or referrals?

Training regarding claims submissions, pre-authorizations and referrals is available on UHC On Air. Learn more about accessing UHC On Air, your tool for provider training.

You can also access information about claims submissions, pre-authorizations and referrals in your Provider Manual. Download your Provider Manual for the Texas Medicaid and CHIP program.

►   ▼   Where can I download my Provider Manual?

Download your provider manual.

►   ▼   Where can I find information about UnitedHealthcare Member Rights and Responsibilities?
You can view Member Rights and Responsibilities in your Provider Manual. Download your Provider Manual for the Texas Medicaid and CHIP program.


►   ▼   What can I do if I suspect Medicaid fraud in the State of Texas?

A Fraud, Waste and Abuse course is available to you at UHC On Air. This course will include information about identifying Fraud, Waste, and Abuse and what steps you should take to report it.

Learn more about accessing UHC On Air, your tool for provider training.

►   ▼   How do I sign up for electronic payments?

Electronic payments and statements are a great way for your practice to receive payments faster, with easier reconciliation, less paperwork and much greater efficiency.
To register for electronic payments and statements:

  1. Visit UHCdental.epayment.center/register and follow the instructions to obtain a registration code
  2. Your registration will be reviewed by a customer service representative and a link will be sent to your email once confirmed
  3. Follow the link to complete your registration and setup your account
  4. Log into the portal
  5. Enter your bank account information
  6. Select remittance data delivery options
  7. Review and accept ACH Agreement
  8. Click “Submit”
  9. Upon completion of the registration process, your bank account will undergo a pre-notification process to validate the account prior to commencing the electronic fund transfer delivery. This process may take up to 6 business days to complete

►   ▼   How do I access required training?

Learn more about accessing UHC On Air, your tool for provider training.

►   ▼   How do I obtain First Dental Home certification?

►   ▼   Who is UnitedHealthcare?

At UnitedHealthcare, we are committed to improving the health care system.
UnitedHealthcare is an operating division of UnitedHealth Group, the largest single health carrier in the United States.
As a recognized leader in the health and well-being industry, we strive to:


  • Improve the quality and effectiveness of health care for all Americans.
  • Enhance access to health benefits.
  • Create products and services that make health care more affordable.
  • Use technology to make the health care system easier to navigate.


Our family of companies delivers innovative products and services to approximately 70 million Americans. UnitedHealthcare's nationwide network includes 768,471 physicians and health care professionals, 80,000 dentists and 5,675 hospitals. Our pharmaceutical management programs provide more affordable access to drugs for 13 million people.

We're committed to the delivery of quality care and its continual improvement. In fact, UnitedHealth Group made significant investments in research and development, technology and business process improvements – nearly $3 billion in the past five years. These investments led to changes that are improving the way care is delivered and administered across the entire industry.

►   ▼   What brands are under the UnitedHealthcare "umbrella"?

You may see a variety of names on a member's card. Our dental provider network is most popularly known as Dental Benefit Providers (DBP).However, at times, you could see the following brands being used in conjunction with the DBP logo. The brands include, but are not limited to:


  • Dental Benefit Providers of California
  • Dental Benefit Providers of Illinois
  • National Pacific Dental
  • Nevada Pacific Dental
  • Pacific Union Dental
  • GoldenRule
  • AARP Medicare Complete
  • UnitedHealthOne
  • HealthAllies


We also have a variety of private label plans that will not show the UnitedHealthcare logo. Please refer to the member's card for contact information for those particular members.

►   ▼   How can I check eligibility or submit a claim for my patient?

There’s a training course available showing you step-by-step how to check eligibility, submit claims, and more on UHC On Air.

Use the provider training page to learn more about accessing UHC On Air
Learn more about accessing UHC On Air, your tool for provider training.


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