Member Handbooks

The handbooks contain important information about UnitedHealthcare Dental’s Medicaid and CHIP program for Children. Use the handbook when you need information about your program such as:

  • General program information
  • How to Contact UnitedHealthcare Dental
  • How to Obtain Dental care and Other Services
  • Member Rights and Responsibilities
  • Appeals and Complaints process
  • How to report Fraud, Waste and Abuse
  • Frequently Asked Questions

You may download your Member Handbook as a PDF file. To download a copy in English and Spanish, please click on a link below.

Member Handbook for the Texas Medicaid Dental Program for Children.

Member Handbook for the Texas CHIP Dental Program.

* Adobe Reader may be required to view the file.

If you need a hard copy of your Member Handbook, call UnitedHealthcare Dental’s customer service number at 1-877-901-7321, TTY 711. We will send you a copy free of charge within 5 business days. You can request that the handbook we send you be translated into another language or sent to you in a different format such as audio, larger print or Braille.